Cloud Operations & Support

A secure and compliant healthcare cloud infrastructure and peak operational performance are critical to your organization and to the patients you serve. But cloud operations can be highly labor-intensive and require specialized expertise. Do you really want to handle it on your own?

Now’s the time to free up your team to do what they do best: Innovate in the cloud and deliver exceptional patient care.

Extend Your Team with Expert Cloud Operations & Support

Born in healthcare, we have a deep understanding of healthcare and life sciences, and we understand the nuances of a highly regulated industry.

ClearDATA Cloud Operations services leverage the CyberHealth™ Platform to proactively configure, monitor, and troubleshoot cloud infrastructure in AWS, Azure, and GCP environments. We provide proactive oversight and administration support for all 200+ services on each public cloud, to ensure they adhere to established regulations, standards, and best practices.

Streamlined Management of Your Cloud Infrastructure

At ClearDATA, our Cloud Operations service is more than just a solution – it’s a strategic partnership. We offer managed services that proactively configure, monitor, and troubleshoot your cloud infrastructure, minimizing operational overhead and reducing risk. Our goal is to ensure continuous performance, allowing you to focus on what you do best: innovation and delivering quality patient care.

Customer-Centric Support and Troubleshooting

Our commitment to customer support extends beyond business hours. With access to our CyberHealth™ Platform, you’ll benefit from a wealth of knowledge base documentation, tutorials, and FAQs designed to help you navigate your cloud environment with ease. And when challenges arise, whether it’s performance issues, alerts, or outages, our dedicated team is at the ready. Utilizing our ticketing system and remote diagnostic tools, we work closely with you to resolve software challenges promptly, ensuring minimal disruption to your operations.

Proactive Oversight and Administration

We oversee hundreds of services on each public cloud to adhere to established healthcare regulations, standards, and best practices. Our proactive approach includes routine monitoring, updates, and reviews, focusing on safeguarding data, maintaining privacy, and meeting industry-specific requirements such as HIPAA, HITRUST, NIST, and ISO27001. Our highly skilled engineers provide healthcare-specific designs that prioritize security and compliance. And with our resources and expertise, we can create bespoke solutions tailored to your unique needs.

ClearDATA Business Associate Agreement (BAA)

Recognizing the importance of shared responsibility, our Managed Cloud Operations service requires a ClearDATA Business Associate Agreement (BAA). This agreement, customized to each customer, delineates the roles and responsibilities around handling Protected Health Information (PHI) in your environment(s), reinforcing our commitment to your data security.

Comprehensive Cloud Environment Monitoring

Our operations team leverages advanced monitoring tools to provide you with a comprehensive view of your cloud environments. By detecting, analyzing, and responding to system metrics, logs, and traces in real time, we can enhance system performance, improve issue resolution times, and ensure optimal end-user experiences.

24×7 Service Availability

We understand that in healthcare every second counts. That’s why we offer 24×7 services – our core services are provided during business hours, and our team is on-call for business-critical issue resolution around the clock.

With ClearDATA’s Cloud Operations, you can navigate the complexities of the cloud with confidence, knowing that you have a dedicated, expert partner by your side every step of the way.