Phoenix, AZ, April 14, 2014 – ClearDATA, the leading healthcare cloud computing platform and service provider, today announced that Brian Raboin has joined the company as its Senior Vice President of Operations. Mr. Raboin has held senior and executive positions in the managed hosting industry since 2001. As SVP of Operations for ClearDATA, Raboin is responsible for developing and maintaining best-in-class standards for the healthcare cloud computing industry with regards to service delivery, service operations, data center operations, and technical support.
“ClearDATA strives to continually raise the bar towards achieving the highest levels of customer service, support, and satisfaction within the healthcare industry,” said Darin Brannan, CEO of ClearDATA Networks, Inc. “Our commitment to operational efficiency and customer satisfaction is demonstrated once again through the addition of Brian Raboin as our Senior Vice President of Operations. Brian’s leadership, innovation, and passion will help further drive and maintain ClearDATA’s operational and service performance levels as our strongest differentiation points and strategic assets for the company.”
ClearDATA is 100% focused on providing healthcare cloud computing and security services to the healthcare industry. The company provides HIPAA compliant cloud hosting, offsite backup and disaster recovery, medical image storage services, and related information security and privacy services to healthcare organizations ranging from single provider practices to large hospital networks. Over 300,000 healthcare professionals currently access the ClearDATA Cloud Computing Platform.
Brian Raboin has been working in the managed hosting industry since 2001, with progressive senior leadership roles including Chief Customer Officer for HOSTING.com, and leadership roles in Strategy, Product Development, HR and Training. During his tenure, he created a best-in-class customer experience and a product strategy that fueled consistent growth. Additionally, he established an operational excellence process and culture that resulted in HOSTING.com being recognized as one of the Top 50 best places to work in America.
Brian has a successful history with applying ITIL framework, Agile project methodologies, Net Promoter Discipline, and Customer Experience Journey Mapping to effectively transform Operations into an enterprise level, customer centric, IT Services organization. He is a proven industry thought leader for creating, measuring and improving the customer experience.
Brian has been an invited speaker about Customer Experience Transformation at several conferences such as IQPC Call Center Week, Oracle OpenWorld and SaaS University. Additionally, he is a certified Scrum Master, Certified Net Promoter Associate, and ITIL Foundation Certified.