Case Study

Case Study Compendium

Case Studies by Healthcare Segment

This case study sampler is a guide for quickly finding some use case examples that demonstrate outcomes from ClearDATA’s platform and solutions. These are organized by segment, so you can find the stories most relevant to the unique needs of your organization. For a complete list of case studies please click here.

 

Providers:

Cleveland Clinic

Genoa Healthcare

Payers:

Horizon Blue Cross Blue Shield, New Jersey

CarePayment

Life Sciences:

OneMedNet

BehaVR

Healthcare IT:

CareCloud

MoxyTech

Santéch

Case Study: Providers

Cleveland Clinic

Top medical clinic’s mobile app meets PHI security and compliance requirements

 “We want to focus on what we do best, which is taking care of patients. What we should not be doing is recreating the wheel on our own when it comes to technology, security, and privacy.”

To better monitor and understand patient brain health, Cleveland Clinic, a leading nonprofit multispecialty academic medical center, created a mobile app called “Healthy Brains.” The clinic developed the application using Amazon Web Services (AWS) and its suite of services, but brought in third-party partner ClearDATA to ensure that PHI security and compliance requirements were met. Armed with HITRUST certification and expertise in healthcare and AWS, ClearDATA was able to map the AWS services to the necessary requirements and provide a secure, custom solution that lowered the provider’s operating costs and sped time to market.

Benefits:

  • PHI security and compliance
  • Safe and secure multivariant data collection
  • Leveraged cloud technology to drive innovation
  • Increased speed to market
  • Lower operating costs

Read more:

https://www.cleardata.com/case-study/cleveland-clinic/

Genoa Healthcare®

Leading pharmacy and telepsychiatry services for community mental health centers provider scales with agility in the cloud.

“ClearDATA stood out because of the Compliance Dashboard and the ability to see at a glance where we’re compliant and where we have an issue.” – John McConnell, Chief Information Officer

The challenge for Genoa was rapid growth – adding 50 pharmacies a year, now with more than 400 sites in 46 states. They work with 1 million prescriptions a month. Their success was causing them to realize dangerous limitations in scaling, and concerns over security and compliance. In addition, they were in acquisition phase and wanted to bring in three new companies/products but had concerns over their systems, compliance and security. To migrate, they needed to find a healthcare professional who could help them with an extensive data analysis including factoring in their data warehouse and core pharmacy app, all with a minimum of downtime. ClearDATA’s healthcare expertise coupled with its HITRUST certification and Compliance Dashboard gave Genoa the expert partner they needed on their cloud journey, along with 24/7 visualization into their compliance stature.

Benefits:

  • Successful migration of core business app
  • Increased PHI security and compliance
  • Allocating more server space takes minutes not months
  • Relentless uptime for better patient services
  • Continuous compliance monitoring

Learn more:

www.vimeo.com/248180013

Case Study: Payers

Horizon Blue Cross Blue Shield of New Jersey

Premier payer uses leading-edge technology to decrease deployment time and keep data secure

“It was incredibly important for us to find a partner that didn’t just know the technology aspect of the cloud but understood the healthcare aspects of compliance and regulatory support as well.”

As a leading insurance provider for the New Jersey market, Horizon Blue Cross Blue Shield of New Jersey aims to leverage technology to better serve its customers and to differentiate itself from competitors. After moving its IT infrastructure to the cloud, the insurance company was interested in utilizing leading-edge automation technologies to drive down provisioning time. ClearDATA was able to provide Horizon with a Dev-Ops automation platform that decreased deployment times and made sure patient data flowing through the payer claim system was safeguarded and encrypted. This included real-time data feeds that alerted Horizon any time there was a compliance or security concern within their environment. Thanks to ClearDATA’s in-depth knowledge of the cloud and healthcare compliance requirements, Horizon was able to realize its technological and strategic goals while ensuring the privacy and security of its members’ data. Horizon was drawn to ClearDATA because of its HITRUST certification.

Benefits:

  • Strategic use of advanced technology to improve patient experience
  • Encrypted and safeguarded patient data
  • Real-time monitoring to ensure compliance and security
  • Improved deployment times
  • Access to the latest technologies to drive innovation and achieve competitive opportunities
  • Real-time monitoring to ensure ongoing compliance and security

Learn more:

https://vimeo.com/248180039

CarePayment

Payer moves to cloud-based infrastructure to reduce costs and improve efficiency

 “I want to reduce our spend and move toward more of a Platform as a Service (PaaS) architecture. If I don’t have to manage external services, I can use our dollars to deliver business value. The cloud gives me flexibility.”

CarePayment, a provider of patient finance solutions to hospitals, physician practices, and ancillary service providers, is always looking for new ways to reduce costs and improve efficiencies. The company knew the financial and competitive advantages to shifting its infrastructure from a CapEx model to a cloud-based OpEx model, but it wanted to make the move incrementally. The company’s goal was to slowly work toward a Platform as a Service (PaaS) architecture, starting with building a cloud-first infrastructure. Because CarePayment’s team was already comfortable working in a Microsoft environment, leadership decided to utilize Azure cloud services and was happy with the results. However, the payer still needed protection for its sensitive data sitting in the cloud as well as HITRUST certification assurances for its customer base. CarePayment turned to ClearDATA, a HITRUST certified organization, to handle all of CarePayment’s infrastructure security, management, and architecture; compliance to HIPAA and other regulations; and the secure operational running of their applications. The partnership has allowed CarePayment to reap all of the cost and efficiency benefits of moving to the cloud, while maintaining the level of security and compliance needed to meet client obligations and protect its business.

Benefits:

  • Ability to scale to meet business needs
  • Reduced IT spend
  • Improved operational performance
  • Secure and protected PHI data
  • HIPAA compliance

Read more:

https://www.cleardata.com/case-study/carepayment/

Case Study: Life Sciences

OneMedNet

Patient care vastly improved through innovation in medical imaging data exchange

“By focusing on creating intelligent care solutions for patients and providers, and by partnering with healthcare technology experts like ClearDATA, OneMedNet has been able to lower the cost of healthcare by generating and sending secure studies.”

OneMedNet Corporation, a technology service provider specializing in medical imaging, was looking for new ways to improve the quality of care by allowing radiologists to view radiology studies prior to a patient visit. The challenge was that providers didn’t have proven ways to connect to the system and view the images securely, making it difficult to maintain privacy and meet regulatory requirements. After teaming up with ClearDATA™, an Amazon Web Services (AWS) Premier Consulting Partner, OneMedNet was able to offer highly secure, direct access to the AWS API, allowing customers to have full control of their environments while mitigating data breach and permission risks. The resulting technological innovation has not only improved the quality of patient care by providing quick and secure access to health data, but it has also made a significant impact on patient satisfaction by providing access to previously unreachable services and second opinions.

Benefits:

  • More efficient and secure workflow for all stakeholders
  • Exceeded regulatory framework requirements
  • Improved patient care and satisfaction
  • Increased provider productivity
  • Lower healthcare costs for patients and provider

Read more: https://www.cleardata.com/case-study/onemednet/

BehaVR

Healthcare innovator stays competitive by utilizing emerging technologies while outsourcing security and compliance

“ClearDATA brings a lot to the table in terms of structure and process. Both their expertise around compliance and the innovation they bring to that realm lets us continue to leverage the latest technologies like VR and machine learning in order to improve behavioral health and help make an impact in people’s lives today.”

Using a technology toolbox of virtual reality (VR), biometrics, and data-driven algorithms, BehaVR is an industry innovator with its sights set on improving behavioral health and reducing the skyrocketing costs of chronic disease in the U.S. The company, founded three years ago, offers VR-based programs that can help patients reduce stress, make healthier lifestyle choices, and minimize the effects of chronic pain. In the early years of development, BehaVR’s team leveraged its expertise in cloud computing, machine learning, and analytics to build its application in the Microsoft Azure cloud. Although the company initially managed security and compliance on its own, BehaVR soon realized it needed a partner to handle this aspect of its technology if it wanted to stay competitive and economically viable. BehaVR decided to partner with ClearDATA because of its unique expertise in both healthcare compliance and cloud technologies. ClearDATA now manages the compliance and security of BehaVR’s Azure services, enabling the development team to focus on which Azure technologies will help them bring the most benefit from emerging technologies. The result for BehaVR is a platform with interoperability built in, differentiating them in the market as they lead a convergence of data, cloud computing, analytics, machine learning, and VR to benefit the patients they serve.

Benefits:

  • Securing and protecting PHI
  • Leverage the latest technologies to drive business innovation
  • Development team can focus on building the application
  • Increased speed to market
  • Maintain competitive edge

Read more:

https://www.cleardata.com/case-study/behavr/

Case Study: Healthcare Technology

CareCloud

Healthcare tech company outsources security and compliance to focus on innovation

“Now our DevOps team can focus more on getting software solutions in test and production versus building compliance solutions. There’s a lot of peace of mind from both software engineering and DevOps knowing something can’t be errantly deployed in a non-compliant way.”

When CareCloud first developed its Breeze technology solution, the goal was to make life easier for medical practitioners and their patients. With a single login, the comprehensive platform allows patients to remotely approve and update their records and personal information, and it allows support staff and nurses to automate scheduling, form distribution and completion, and payment. Originally, when CareCloud brought their solutions to market, the company used a co-located data center, managed their own servers, and constantly monitored their environment for security and compliance. This put a huge strain on its IT resources and took time away from product development. To improve efficiency, CareCloud leveraged cloud computing and created a hybrid solution of Amazon Web Services and built add-on compliant services. However, it soon became clear that a managed service provider was the only way the company could keep up with security demands and evolving compliance requirements. Teaming up with ClearDATA provided CareCloud with all the services and resources it needed: comprehensive, extended HIPAA Business Associate Agreements (BAA), hardened images, proven encryption solutions, automated security and compliance tools, and HITRUST certification. With its security and compliance needs met, the company is now refocusing its resources back to R&D and exploring innovative technologies like multi-cloud environments and Kubernetes to better serve its customer base.

Benefits:

  • Automated security and compliance safeguards
  • Proof of compliance HITRUST certification
  • Reduced risk and error
  • Faster deployment
  • Ability to innovate and scale to meet business needs

Read more:

https://www.cleardata.com/case-study/carecloud-modernizing-the-patient-experience-in-a-multi-cloud-environment/

MoxyTech

Mobile app meets global compliance requirements, expands to new markets

MoxyTech’s GeoPain is a mobile application that allows patients to zoom, rotate, and paint where they have pain on a 3D model of their body. This enables patients to indicate pain intensities at a much more granular level, providing quality data that can be used by healthcare providers and payers, as well as in life sciences and clinical trials. From the start, MoxyTech knew its technology had global possibilities, so it wanted to develop a platform that was both scalable and secure. However, moving into global markets with different security and compliance requirements presented a challenge the company could not afford to tackle on its own. MoxyTech needed a partner with expertise in HIPAA regulations and beyond into other global frameworks so their application could help patients in markets outside of the U.S. and still adhere to different countries’ specific requirements, such as GDPR. That partner was ClearDATA. Using its knowledge of AWS, cloud computing, and healthcare compliance, ClearDATA was able to provide guidance around HIPAA and GDPR standards and regulations, and configure the cloud environment in a safe and secure manner with guardrails that keep the MoxyTech development team compliant. Now, MoxyTech can focus its time and efforts on improving its product and expanding its global reach, without spending excessive resources on compliance and security.

Benefits:

  • HIPAA and GDPR compliance
  • Secure and scalable platform
  • Ability to expand to other markets
  • Internal resources focused on improved patient experience
  • Faster development and deployment

Read more

https://www.cleardata.com/case-study/21513/

Santéch

SaaS company improves customer experience by offering HIPAA compliant cloud hosting

“It was crystal clear to us that it wasn’t economically feasible to build our own cloud-hosting infrastructure when we looked at what we would need in terms of real estate, software, and hardware.”

Santéch’s web-based solutions and services are designed to help payers, hospitals, and practices transform their provider and network management capabilities. Although the majority of its customers host Santéch’s data management platform on-premise, a growing number were showing interest in contracting it out so they could focus more on core competencies. Santéch wanted to meet its customer needs, yet the SaaS company knew it wasn’t economically feasible to build its own cloud-hosting infrastructure. After researching its options, Santéch brought in a third-party partner that has in-depth knowledge of the cloud and understands the specialized security and compliance needs of the healthcare industry. Working closely with ClearDATA, Santéch is now able to offer its clients a fully HIPAA compliant cloud hosting infrastructure. This enables Santéch to be a better partner to its healthcare customers and continually improve its data management solutions.

Benefits

  • Improved customer experience
  • Dedicated healthcare domain expertise
  • Full HIPAA compliance
  • Robust cloud hosting infrastructure
  • Cost savings

Read more:

https://www.cleardata.com/case-study/santech/

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